Update: We have confirmed with Saima that you CAN fill out the customers information in SIRSI if the online application does not work and that you do not need to use a paper application. When you finish creating their new account, just add a note that says "Customer agreed to borrower terms'. We can also use online applications for people under 17.
The only times we should be using paper is if the customer refuses to do the online application. Even then we should be offering to take the customer over to the computer on the desk and help them enter their information. This will create much less work on the back end and allow us more time for projects and customer service.
~Drew
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